NHTSA Complaint #11391079 — 2016 TESLA MODEL X

EVER SINCE I BOUGHT MY 2016 TESLA MODEL X I HAVE BEEN HAVING PROBLEMS WITH THE MCU (MAIN SCREEN) IT KEEPS FREEZING UP, IT WON'T RESPOND TO MY TOUCH COMMANDS, I CAN NOT CHANGE THE SUSPENSION SETTINGS, DRIVING SETTINGS, CLIMATE CONTROL, DISABLING PIN AND EVERYTHING THAT IS RELATED TO THE SCREEN WHICH IS BASICALLY ALL FUNCTIONS OF THE VEHICLE. MY TESLA IS UNDER FULL FACTORY WARRANTY AND I HAVE TAKEN IT TO SERVICE FOR THE SAME PROBLEM ALONG WITH SOME OTHER ISSUES 4 OR 5 TIMES, EVERY TIME TESLA SERVICE CENTER TELLS ME THAT THE SCREEN PROBLEM IS A KNOWN ISSUE AND ENGINEERS ARE WORKING ON A SOFTWARE FIX FOR IT. I HAVE NEVER BEEN ABLE TO FULLY GET A USE OUT OF ALL FEATURES DUE TO THIS PROBLEM. TESLA HAS NOT BEEN ABLE TO GIVE ME A TIMEFRAME ON WHEN THEY ARE GOING TO SEND THE UPDATE TO FIX THE ISSUE WITH THE SCREEN. MEANWHILE ME AND MY FAMILY ARE AT THE RISK OF NOT BEING ABLE TO START AND DRIVE THE VEHICLE IF SCREEN IS FROZEN AND WE WOULD HAVE TO RESET THE SYSTEM WHICH USUALLY TAKES SEVERAL MINUTES. BACKUP CAMERA DOESN'T SHOW THE PICTURE, SCREEN GETS DISTORTED. I NOTICED UNEVEN TIRE WEAR WHICH I WAS TOLD BY TESLA THAT IT WAS DUE TO SUSPENSION SETTINGS AND I WAS DRIVING IT IN LOW MODE. I CAN'T CHANGE THE SETTINGS DUE TO SCREEN NOT FUNCTIONING. I HAVE GIVEN TESLA SEVERAL OPPORTUNITIES TO FIX THE ISSUE AND THEY FAILED. MY LAST SERVICE THEY WANTED TO CHARGE ME AROUND $1700 (50% OFF) TO RELAPSE THE SCREEN WHICH SHOULD BE FULLY COVERED UNDER WARRANTY. PROBLEM HAPPENS DURING DRIVE OR WHILE STATIONARY.