NHTSA Complaint #11390843 — 2019 CHEVROLET EQUINOX

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11390843
Vehicle 2019 CHEVROLET EQUINOX
Component ENGINE
Date of Incident
Date Filed
Mileage 10,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OR

Consumer Description

THIS 2019 EQUINOX IS 1.6L DIESEL ENGINE. I BOUGHT IT BRAND NEW. I HAVE BEEN TO THE SERVICE 5 TIMES WITH A PROBLEM MESSAGE "ENGINE POWER IS REDUCED". WHEN THIS HAPPENS, THE VEHICLE CANNOT RUN OVER 15MPH. EVERY TIME THIS HAPPENS, I AM ON A FREEWAY AND ALL OF A SUDDEN THE VEHICLE SLOWS DOWN AND I CANNOT GET IT TO RUN OVER 15MPH. VERY DANGEROUS AND BIG SAFETY ISSUE BECAUSE IN MOST CASE THIS HAPPENED, I SEMI TRUCK IS BEHIND ME RUNNING AT FREEWAY SPEED LIMIT, HONKING AT ME TO GET OUT OF THE WAY AND I AM NERVOUSLY TRYING TO FIND AN EMERGENCY LANE TO STOP. WHEN I AM ON THE FAST LANE, IT IS DIFFICULT TO FIND AN EMERGENCY QUICKLY. NOW THAT I READ THIS ACCIDENT STORY, HTTPS://WWW.MSN.COM/EN-US/NEWS/CRIME/YOUNG-FATHER-KILLED-IN-SUSPECTED-DUII-CRASH-ON-HIGHWAY-26-IN-BORING/AR-BB1DFXOU?OCID=HPLOCALNEWS , I AM VERY SCARED TO DRIVE MY EQUINOX. TODAY IS JANUARY 31, 2021. MY EQUINOX IS AT RON TONKIN CHEVROLET SERVICE DEPARTMENT FOR THE SAME PROBLEM "ENGINE POWER IS REDUCED" "CLEANING EXSHAUST FILTER, CONTINUE DRIVING". HOW CAN I CONTINUE DRIVING WHEN IT IS NOT SAFE AS IT WON'T RUN OVER 15MPH. THE FIRST TIME THIS HAPPENED, THEY TOLD ME THE DEISEL ENGINE HAS TO GO TO A REGENERATION PROCESS. THEY SAID THEY HAD TO MANUALLY DO IT. THEN IT HAPPENED AGAIN, THIS TIME THEY SAID THERE IS A PROGRAMMING ISSUE UPDATE. IT HAPPENED AGAIN TWICE, THIS TIME THE ENGINE LIGHT COMES ON. THEY REPLACED AN SOP PART. IT HAPPENED AGAIN. THIS IS THE SAME ISSUE WHY IT'S AT THE DEALERSHIP DEPARTMENT TODAY. THIS A BIG SAFETY ISSUE. PLEASE HELP! NOTE: I AM GATHERING THE SERVICE RECORDS. THE DATE IT FIRST HAPPENED MAY NOT BE ACCURATE. I WILL PROVIDED COPIES LATER.

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