NHTSA Complaint #11390815 — 2018 CHRYSLER PACIFICA ELECTRICAL SYSTEM

Complaint Details

ODI Number	11390815
Vehicle	2018 CHRYSLER PACIFICA
Component	ELECTRICAL SYSTEM
Date of Incident	January 30, 2021
Date Filed	January 30, 2021
Mileage	49,248 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

THE VAN WAS RUNNING AND I WAS STOPPED IN THE MIDDLE OF AN INTERSECTION, WAITING TO TURN LEFT. A WARNING MESSAGE POPPED UP ON THE DASH--SOMETHING ABOUT THE START/STOP SYSTEM. I RELEASED MY FOOT FROM THE BRAKE SO AS TO CONTINUE THROUGH THE INTERSECTION. INTERIOR AND EXTERIOR LIGHTS REMAINED ON HOWEVER THE VEHICLE WOULD NOT MOVE. I COULD NOT TURN THE SHIFT KNOB OUT OF DRIVE, EVEN AFTER SEVERAL ATTEMPTS. DEPRESSING THE GAS PEDAL HAS NO EFFECT. AT SOME POINT I MAY HAVE PRESSED THE BRAKE AND THEN TURNED THE SHIFT KNOB BACK TO PARK. I WAS THEN ABLE TO RESTART THE VEHICLE AND GET OUT OF THE INTERSECTION. I WAS ABLE TO DRIVE HOME AFTER BUT THE EXPERIENCE WAS DANGEROUS AND FRIGHTENING.

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