NHTSA Complaint #11390775 — 2014 CADILLAC SRX

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11390775
Vehicle	2014 CADILLAC SRX
Component	ELECTRICAL SYSTEM
Date of Incident	January 5, 2021
Date Filed	January 30, 2021
Mileage	66,005 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

INFORMATION SCREEN LOCKED UP NOT ALLOWING ME TO ACCESS CLIMATE CONTROL, RADIO, PHONE, NAVIGATION. MY MECHANIC TELLS ME THIS IS COMMON AT ABOUT 65000 MILES AND MINE JUST TURNED 66000. THE FIX IS ABOUT $1500.. ACCORDING TO INTERNET INFORMATION THIS IS A COMMON PROBLEM. PLANNED OBEISANCE BY GM? VEHICLE WAS STATIONARY AND I WAS TRYING TO GET IN PHONE MODE FROM CLIMATE TO HOOK UP HANDS FREE PHONE. NOTHING HAPPENS WHEN YOU TRY TO CHANGE MODE.

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