NHTSA Complaint #11390731 — 2018 FORD FUSION

GEAR DIAL STUCK IN PARK MODE. GEAR DIAL I WILL NOT MOVE. WHEN THE PROBLEM FIRST STARTED THEN TURNING THE CAR ON AND OFF AND TRYING OVER AND OVER I WAS ABLE TO GET IT INTO GEAR. THIS LAST TIME THAT DIDN'T WORK. ATTEMPTED TO GET THE CAR IN NEUTRAL USING THE NEUTRAL OVERRIDE METHOD BUT IT FAILED. CAR HAD TO BE WENCHED ONTO THE TOEING TRUCK WHILE STUCK IN GEAR. PROBLEM BEGAN OCCURRING AT 40,000 MILES. THE BATTERY IN THE CAR DIED FROM LEAVING THE LIGHTS ON AND THIS SEEMED TO 'RESET' THE PROBLEM AND NO ISSUES FOR 6 WEEKS. ORANGE WRENCH WARNING SIGN APPEARED AGAIN AND NOW THE CAR IS STUCK IN PARK AND HAVE TO TOW IT TO A FORD DEALER. I ALSO NOTICED THAT WHEN THIS PROBLEM OCCURRED THE BLUE ANTI THEFT LIGHT CONSTANTLY FLASHES. AFTER THE BATTERY DRAINED AND THE PROBLEM RESET THEN I ACCIDENTALLY HIT THE LOCK BUTTON TWICE AND THIS IS WHEN THE BLUE LIGHY STARTED FLASHING AGAIN AND I WAS UNABLE TO GET THE VEHICLE OUT OF PARK MODE. WHEN I FIRST PURCHASED THE VEHICLE AT 40,000 MILES I WAS DRIVING THE INTERSTATE AND THE BLUE ANTI THEFT LIGHT BEGAN FLASHING AND THE CAR ALARM SOUNDED WHILE I WAS AT A 75 MPH SPEED. I HAD TO STOP THE CAR, TURN IT OFF, HIT THE UNLOCK BUTTON ON MY KEY FOB TO GET THE. ALARM TO STOP SOUNDING. I BELIEVE THE TWO ISSUES MAY BE RELATED AS THEY HAPPEN AT THE SAME TIME. THE ORANGE WRENCH ONLY APPEARS WHEN THE CAR WILL NOT GO IN GEAR. WHEN THE CAR HAS EASILY GONE IN DEAR THE ORANGE WRENCH IS NOT PRESENT. AGAIN, I AM UNABLE TO ENGAGE THE NEUTRAL OVERRIDE BY USING THE KEY IN THE OVERRIDE SLOT. THE LIGHTS WILL FLASH ON THE DIAL BUT THE CAR WILL NOT GO INTO NEUTRAL, IT REMAINS STUCK. I HAVE TRIED MANY TIMES AND HAD OTHERS TRY IT AS WELL SO I KNOW IT'S NOT USER ERROR. CAR ALARM GOES OFF WHILE DRIVING ON THE INTERSTATE.