NHTSA Complaint #11390442 — 2020 RAM 3500

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11390442
Vehicle	2020 RAM 3500
Component	ENGINE
Date of Incident	January 7, 2021
Date Filed	January 28, 2021
Mileage	33,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

WHILE DRIVING AT HIGHWAY SPEED A ROD CAME THROUGH THE ENGINE BLOCK. I WAS FORTUNATE I WAS ABLE TO COAST TO THE SHOULDER OF THE HIGHWAY BEFORE COMING TO A COMPLETE STOP. I WAS TOWING A TRAILER. THE ENGINE GAVE NO INDICATION ANYTHING WAS WRONG. THE ONLY NOTABLE THING WAS THE LOST OF FUEL MILEAGE THAT BEGIN TO DECREASE EARLIER IN THE DAY. THE RAM ENGINEERING DEPARTMENT IS HOLDING UP THE DEALER FROM REPAIRING THE ENGINE. THEY ALSO HAVE ANOTHER THERE WITH A SIMILAR ISSUE. THEY CAN'T PROVIDE A TIMEFRAME ON WHEN THE REPAIR WILL BE DONE. NO RENTAL OR LOANER VEHICLE IS GIVEN. THIS IS MY WORK TRUCK AND NO INCOME WHILE THE TRUCK IS DOWN.

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