NHTSA Complaint #11390284 — 2017 DODGE GRAND CARAVAN ENGINE

Complaint Details

ODI Number	11390284
Vehicle	2017 DODGE GRAND CARAVAN
Component	ENGINE
Date of Incident	January 15, 2021
Date Filed	January 27, 2021
Mileage	91,866 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

I RECENTLY PURCHASED A USED 2017 DODGE GRAND CARAVAN IN NOV 2020. I WENT IN FOR AN OIL CHANGE AND WAS INFORMED OF A SMALL OIL LEAK. THE DEALERSHIP SAID THAT THE OIL FILTER ADAPTER HOUSING NEEDED TO BE REPLACED. THEY ARE UNABLE TO GET THE PART AT THIS TIME SAID THEY ARE NOT SURE WHEN IT WILL COME IN. MEANWHILE I AM DRIVING IN A VAN THAT IS STILL LEAKING AND TOLD JUST TO CHECK IT WEEKLY AND TO IT OFF IN THE MEANTIME. I'M NOT SURE IF YOU CAN HELP OUT IF I SHOULD DIRECT THIS TO YOU OR SOMEONE ELSE. I SAW THIS INFO ON NHTSA.GOV. ANY GUIDANCE HOW TO REPORT THIS ISSUE WOULD HELP. I HAVE SEEN VIDEOS THAT SAY THIS USUALLY OCCURS IF SOMEONE TORQUES THE FILTER TO TIGHT. THIS IS THE FIRST OIL CHANGE SINCE I PURCHASED THIS VEHICLE AND THE LAST PAGE THAT DID THE OIL CHANGE WAS THE DEALERSHIP IN OCT 2020. I'M SO FRUSTRATED RIGHT NOW BECAUSE THE WARRANTY THE DEALERSHIP SOLD ME DOESN'T COVER THIS ISSUE. I DON'T KNOW WHEN IT WILL EVEN BE RESOLVED. I DON'T WANT TO RISK THE LEAK GETTING WORSE AND I DON'T CATCH IT OR MY VAN CATCHING ON FIRE. PLEASE HELP IF YOU CAN.

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