NHTSA Complaint #11390231 — 2016 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11390231
Vehicle	2016 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	January 1, 2021
Date Filed	January 27, 2021
Mileage	89,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

WHEN STATIONARY OR IN MOTION, BOTH ON CITY STREETS AND HIGHWAYS, AND EVEN TURNING THE FOLLOWING IS TRUE. THE CENTER INFOTAINMENT STACK BECOMES COMPLETELY FROZEN AND UNUSABLE. FOLLOWING THIS, IT WILL AUTOMATICALLY RESTART, HOWEVER DURING THIS ENTIRE TIME, VITAL SAFETY FEATURES CONTROLLED THROUGH THE CENTER INFOTAINMENT STACK ARE UNAVAILABLE, INCLUDING BACK UP CAMERA FUNCTIONALITY. I HAVE APPLIED FOR THE WARRANTY PROGRAM TESLA HAS FOR REPLACING THE MCU1, HOWEVER, EACH TIME THEY INFORM ME MY CAR DOES NOT MEET THE REQUIREMENT WITHOUT ELABORATING ANY FURTHER. HOWEVER, THIS IS CLEARLY A SAFETY ISSUE THAT THEY ARE IGNORING.

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