NHTSA Complaint #11390105 — 2015 JEEP GRAND CHEROKEE

I CONTINUE TO HAVE SERVICE SHIFTER AND CHECK ENGINE ISSUES WITH MY VEHICLE, WHICH HAVE BEEN ONGOING FOR THE LAST THREE YEARS. THIS HAS OCCURRED WHILE STATIONARY, IN MOTION BOTH ON CITY/NEIGHBORHOOD STREETS OR ON THE HIGHWAY. IT'S HAPPENED WHILE TURNING AND IN PARK. WHEN THE CHECK ENGINE AND SERVICE SHIFTER LIGHTS COME ONE, IN MANY CASES THE CAR GOES INTO LIMP MODE AND I LOSE THE ABILITY TO ACCELERATE, WHICH CAUSES A SEVERE SAFETY RISK IF IT OCCURS WHILE TURNING OR GOING DOWN THE HIGHWAY. MANY TIMES MY DASHBOARD WILL GO COMPLETELY BLACK FOR SECONDS AND MY WIND SHIELD WIPERS WILL TURN ON. MY CAR HAS BEEN IN THE DEALERSHIP FOR SERVICE RELATED TO THIS ISSUE FOR 180 DAYS OVER THE PAST THREE YEARS AND THEY ARE UNABLE TO RESOLVE THE ISSUE. THEY HAVE REPLACED THE STEERING CONTROL MODULE, THE TCM, THE TELEMAX COMMUNICATION MODULE, THE TRANSMISSION, AND THE SHIFTER, BUT THE ISSUE ALWAYS COMES BACK. OVER THE LAST SIX MONTHS THE ISSUES HAVE GOTTEN WORSE AND THE VEHICLE IS GETTING MORE UNSAFE TO DRIVE. BASED ON MY RESEARCH THERE ARE A SIGNIFICANT AMOUNT OF THESE ISSUES AND FCA SHOULD TAKE ACTION.