NHTSA Complaint #11389999 — 2014 CHEVROLET CRUZE

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE TEMPERATURE GAUGE WARNING ALERT SOUNDED OFF AND INDICATED THAT THE VEHICLE WAS OVERHEATING. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND TURNED OFF THE VEHICLE. THE CONTACT HAD TO PLACE MORE ANTI-FREEZE DUE TO THE WATER PUMP LEAKING ANTI-FREEZE. THE CONTACT STATED THAT THE FAILURE RECURRED THREE TIMES WHILE DRIVING APPROXIMATELY 50-70 MPH. THE CONTACT TOOK THE VEHICLE TO GATES CHEVY WORLD (636 W MCKINLEY AVE, MISHAWAKA, IN 46545, (574) 256-3000) WHO DIAGNOSED THAT THE WATER PUMP WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT LEARNED OF A TSB FOR SPECIAL COVERAGE ADJUSTMENT (14371B). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THE VEHICLE WAS NOT COVERED UNDER THE SPECIAL COVERAGE. THE APPROXIMATE FAILURE MILEAGE 55,000.*DT*JB