NHTSA Complaint #11389957 — 2018 VOLKSWAGEN PASSAT
SERVICE BRAKES issue reported to NHTSA
Crash 1 Injury
Complaint Details
| ODI Number | 11389957 |
| Vehicle | 2018 VOLKSWAGEN PASSAT |
| Component | SERVICE BRAKES |
| Date of Incident | |
| Date Filed | |
| Mileage | 40,235 miles |
| Crash | Yes |
| Fire | No |
| Injuries | 1 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MD |
Consumer Description
I AM AT THE BURGER KING DRIVE THRU JAN 23, 2021, THERE ARE A FEW CARS AHEAD OF ME. I SIT AT DRIVER THRU WITH FOOT ON THE BRAKE ABOUT 3 TO 5 MINUTES, WHEN THE CAR IN FRONT OF ME MOVES CLOSER TO PICK UP HIS FOOD, I LET OFF OF THE BRAKE AND DRIFT FORWARD AS I GET CLOSER TO CAR IN FRONT OF ME , I PRESS THE BRAKE AND THE PEDAL GOES ALL THE WAY TO THE FLOOR. I PRESS HARDER AND MY CAR BANGS DIRECTLY INTO THE BACK OF A 2015 CAMARA THAT HAS BEEN GARAGED KEPT AND HAS ONLY 3,000 MILES ON IT. I GIVE THE DRIVER MY PHONE NUMBER. VERY MINOR DAMAGE TO HIS CAR AND ONLY DAMAGE MY LICENSE PLATE AREA. I PULLED MY CAR INTO THE PARKING LOT , TURNED OFF IGNITION, I THEN STARTED PUMPING MY BRAKES AND EVENTUALLY THE BRAKES FELT MUCH STIFFER AFTER ABOUT 15 PUMPS OF THE BRAKE PEDAL . ONE WEEK PRIOR TO THIS , I TOOK MY CAR TO THE VW DEALERSHIP FOR OIL CHANGE AND SPECIFICALLY ASKED FOR THEM TO CHECK MY BRAKES AND TIRES. I WAS TOLD WHEN I PICKED UP MY CAR THAT TIRES SHOULD BE REPLACE IN ABOUT 5,000 MORE MILES,BUT MY BRAKES WERE FINE. MY CAR JUST PASSED 40,000 MILES ON THE ODOMETER 2 DAYS AFTER THE OIL CHANGE. YESTERDAY JAN 25 ,2021 , I TOOK THE CAR TO VW DEALERSHIP EXPLAINING WHAT HAD HAPPENED, TODAY IS JAN 26 THEY KEPT THE CAR OVER NIGHT WAITING TO HEAR BACK FROM SPECIALIST FROM VW. MEANWHILE I SEARCHED INTERNET FOR INFO. THAT IS WHEN I REACHED THIS SITE. ALSO MY FORWARD COLLISION SHOULD HAVE COME BEFORE I MADE CONTACT WITH THE CAR I HIT AT BURGER KING. I SERIOUSLY DON'T WANT ANYTHING TO DO WITH THIS VEHICLE ANYMORE. I DON'T TRUST IT. I ALSO INJURED MY LEG PRESSING SO HARD ON THE BRAKE PEDAL.
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