NHTSA Complaint #11389723 — 2016 CHEVROLET SILVERADO 1500 STRUCTURE:BODY

Complaint Details

ODI Number	11389723
Vehicle	2016 CHEVROLET SILVERADO 1500
Component	STRUCTURE:BODY
Date of Incident	November 6, 2020
Date Filed	January 25, 2021
Mileage	41,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

THE ASSIST TAILGATE NO LONGER WORKS. THE TAILGATE IS SUPPOSED TO LOWER SLOWLY. NOW IT JUST SLAMS DOWN. THE FIRST TIME IT HAPPENED IT SLAMMED DOWN ON MY LEG. I HAVE THE EXTENDED WARRANTY THAT DOES COVER THIS,HOWEVER THE REPAIR DOESN'T LAST. WE'VE HAD IT TO THE DEALERSHIP 3 TIMES AND IT IS STILL BROKEN. THEY KNOW WHAT THE ISSUE IS ,BUT SAY THEY ARE NOT AUTHORIZED TO REPAIR THE ACTUAL ISSUE. PLEASE HELP

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