NHTSA Complaint #11389286 — 2016 JEEP WRANGLER

SPOKE WITH BRITTANY ABOUT THE ISSUE WITH THE NAVIGATION SYSTEM (ERROR MESSAGES). TOLD HER THAT THE DEALERSHIP SAID THE ENTIRE RADIO MUST BE REPLACED AND WILL BE ROUGHLY $600. BRITTANY TOLD ME THAT UCONNECT AND GARMIN MAKE THE PRODUCTS IN THE JEEP PERTAINING TO THOSE ISSUES. I TOLD BRITTANY THAT I HAD SPOKEN TO MULTIPLE PEOPLE AT BOTH OF THOSE COMPANIES AND THEY ALL SAID THAT THE ISSUES I AM HAVING ARE ALL A JEEP PROBLEM. I TOLD BRITTANY THAT THE RESEARCH I HAVE DONE HAS INDICATED THAT THIS ISSUE IS A KNOWN JEEP PROBLEM. BRITTANY TOLD ME THAT THEY HAVE RECEIVED MANY CALLS AND HAVE HAD MANY CLAIMS REGARDING THIS ISSUE WITH JEEPS AS NEW AS 2018, 2019, AND 2020 MODELS. THEY ALSO HAVE MANY CALLS AND CLAIMS REGARDING THIS ISSUE IN OLDER MODEL VEHICLES AS WELL. SHE STATED THAT THERE HAVE BEEN ATTEMPTS BY CUSTOMERS TO GET THE COST OF THESE ISSUES COVERED, AND THEY HAVE BEEN DENIED EACH TIME. BRITTANY ADDED MY NAME/VEHICLE/ISSUE TO THE CLAIMS REGARDING THIS ISSUE. SHE SAID THAT IF THERE WAS A RECALL OR EXTENDED WARRANTY REGARDING THIS THEN I WOULD RECEIVE INFORMATION IN THE MAIL. I TOLD HER I WAS GOING TO GET THE ISSUE FIXED THROUGH THE DEALERSHIP AND ASKED ABOUT REIMBURSEMENT IF THIS RECALL OR EXTENDED WARRANTY WERE TO COME OUT. SHE TOLD ME THAT IF EITHER THE RECALL OR WARRANTY DO COME OUT, I SHOULD KEEP MY RECEIPT FROM THE REPAIR AND I CAN GET REFUNDED FOR THE FULL COST OF THE PARTS/LABOR/TAXES/ETC. I ALSO ASKED ABOUT IF THIS REFUND WOULD APPLY IF THE EXTENDED WARRANTY WERE GRANTED SINCE THE VEHICLE WAS MADE IN CANADA, AND SHE TOLD ME I WOULD STILL GET THE REFUNDED AMOUNT. I EXPRESSED MY CONCERN WITH WARRANTIES BEING VOIDED WHEN THE VEHICLE CROSSES THE BOARDER (EVEN THOUGH MY VEHICLE IS PAST THE TIME FOR THE JEEP WARRANTY) BECAUSE A JEEP IS A JEEP AND THEY ARE ALL MADE THE SAME REGARDLESS OF WHERE I LIVE. SHE HEARD MY COMPLAINT BUT WAS UNABLE TO HELP