NHTSA Complaint #11389249 — 2015 KIA SOUL

ENGINE issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number 11389249
Vehicle 2015 KIA SOUL
Component ENGINE
Date of Incident
Date Filed
Mileage 45,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State SC

Consumer Description

MY 2015 KIA SOUL WAS OPERATING FINE UNTIL 1-7-2021. AT ABOUT 45 MPH THE OIL LIGHT CAME ON , THEN THE ENGINE LIGHT, THEN A POUNDING SOUND AND THEN THE ENGINE BLEW UP. I HAD IT TOWED TO MYRTLE BEACH KIA, THE DEALERSHIP WHERE I BOUGHT THE CAR. THEY SUBMITTED THE INCIDENT TO THEIR ENGINEERING DEPT. WHICH APPROVED A NEW ENGINE. ON 1-18-21 THE KIA SERVICE MAN CALLED TO SAY THAT THE NEW ENGINE HAS BEEN INSTALLED BUT THAT THE CAR DOESN'T RUN RIGHT. IT NEEDS A NEW FUEL PUMP AT A COST TO ME OF ABOUT $900. I TALKED WITH THE GENERAL MANAGER WHO CHECKED WITH THE SERVICE DEPT. AND HE SAID THAT THE WARRANTY ONLY COVERS THE DRIVE TRAIN, PLUS THEY FOUND NO EVIDENCE TO SHOW THAT THE FUEL PUMP WAS AFFECTED BY THE ENGINE INCIDENT. I PAID THE $896.40 FOR THE NEW FUEL PUMP AND PICKED UP THE CAR YESTERDAY. DOES THIS SOUND RIGHT? THE CAR RUNS FINE...THERE'S AN ENGINE INCIDENT WHICH IS COVERED BY THE WARRANTY OR THE RECALL...NOW I HAVE TO PAY $900 TO GET MY CAR BACK TO WHERE IT WAS???

Related Complaints for the 2015 KIA SOUL

Other ENGINE Complaints

#11719055 My 2015 Kia Soul (VIN: [XXX] ) experienced sudden catastrophic engine failure: loud pop, knocking, and immediate loss...
#11716979 Owned vehicle for 1 year. On [XXX} the vehicle kept Stalling and wouldn't accelerate. Drove to service station. Ha...
#11711835 Despite receiving official recall notices and taking my vehicle to two separate Kia-authorized dealerships, I have no...
#11710722 The engine warning light illuminated and the vehicle began to hesitate and lose power while driving, making the vehic...
#11707050 Code P1326 Popped up - my mechanic replaced the P1326 Knock Sensor for the Kia. Code P1326 Popped up 2nd time - repl...

Recent Complaints for the 2015 KIA SOUL

#11717476 ELECTRICAL SYSTEM The contact owns a 2015 Kia Soul. The contact stated that while driving at 20 MPH, the brakes became inoperable. Ther...
#11717476 SERVICE BRAKES, HYDRAULIC The contact owns a 2015 Kia Soul. The contact stated that while driving at 20 MPH, the brakes became inoperable. Ther...
#11713913 SERVICE BRAKES My car was returned to me in a dangerous condition following a recall repair. I have a receipt that says that my brea...
#11710722 ELECTRICAL SYSTEM The engine warning light illuminated and the vehicle began to hesitate and lose power while driving, making the vehic...
#11710722 POWER TRAIN The engine warning light illuminated and the vehicle began to hesitate and lose power while driving, making the vehic...
Check any vehicle history by VIN - Free vehicle history report