NHTSA Complaint #11389225 — 2020 NISSAN ROGUE

SEVERAL OCASIONS MY 2020 NISSAN ROGUE WILL UNEXPECTEDLY BREAK WHILE DRIVING. I TOOK THE VEHICLE TO MY LOCAL DEALER FOR SERVICE. THEY TOLD ME THEY HOOKED IT UP TO A DIAGNOSTIC COMPUTER AND NO ISSUES WERE FOUND. I LEFT IN THE CAR WITH NO REPAIR DONE. OVER THE NEXT TWO WEEKS THE VEHICLE HAD SEVERAL UNEXPECTED BREAKING OCCURRENCES. I CONTACTED THE DEALER AND SPOKE TO THE SERVICE MANAGER. HE TOLD ME HE NEEDED THE VEHICLE FOR TWO DAYS AND WHEN COULD I BRING IT IN. WE AGREED ON A DATE AND THE VEHICLE WAS DROPPED OFF. DURING THE TIME BETWEEN CONTACT AND THE APPOITMENT I FOUND NISSAN TECHNICAL BULLETIN TSB NTB18-041C WHICH IS A TSB ABOUT FALSE ACTIVATION OF THE AEB SYSTEM. I BROUGHT THIS TO THE SERVICE MANAGER ATTENTION AND HE SAID HE WOULD LOOK INTO IT. I DROPPED THE VEHICLE OFF AND HE HAD HIS MASTER TECHNICIAN LOOK AT THE VEHICLE. I WAS TOLD THAT THEY DROVE THE VEHICLE AND FOUND NO ISSUES. THE DIAGNOSTIC COMPUTER SHOWED NO ERROR CODES. WHEN I ASKED ABOUT THE TSB I WAS TOLD THAT IT DID NOT APPLY TO MY VEHICLE. I WAS TOLD TO KEEP A LOG OF WHEN AND WHERE THE FALSE ACTIVATION EVENTS HAPPENED AND THERE WAS NOTHING ELSE THEY COULD DO. I HAVE ATTACHED THE TSB TO THIS COMPLAINT. WITH NO RESOLUTION TO THIS SAFETY ISSUE FROM THE DEALER AND NOWHERE ELSE TO TURN FOR HELP I AM NOW VERY HESITANT TO DRIVE THIS VEHICLE DUE TO THE FACT THAT THE VEHICLE MAY STOP AT ANY TIME AND COULD CAUSE A CRASH.