NHTSA Complaint #11389006 — 2017 TESLA MODEL X

I AM THE OWNER OF A 201X TESLA MODEL X. THE "CENTER SCREEN" IN THIS CAR IS CENTRAL TO THE USE OF MANY SAFETY FUNCTIONS OF THE CAR, SUCH AS THE REVERSE CAMERA, HEADLIGHT CONTROLS, DEFROSTER CONTROLS, AND TURN SIGNAL CHIMES. THE SCREEN IN MY CAR HAS BECOME HIGHLY UNRELIABLE, OFTEN LOCKING UP, REBOOTING, OR FAILING TO RESPOND, CAUSING THE AFOREMENTIONED FUNCTIONS TO BE UNAVAILABLE. IT IS MY OBSERVATION THAT THESE FUNCTIONS WORKED WELL IN THE PAST WHEN THE VEHICLE WAS ORIGINALLY DELIVERED, BUT HAVE DEGRADED OVER TIME AS TESLA HAS PUSHED SOFTWARE UPDATES TO MY CAR. I HAVE DISCUSSED THIS ISSUE WITH TESLA AND AM AWARE OF THE PROPOSED NHTSA RECALL OF THE CENTER SCREENS DUE TO A EMMC FLASH WEAR OUT ISSUE. TESLA HAS ASSURED ME THAT THIS IS NOT THE ISSUE WITH MY CAR, AND HAS REQUESTED THAT I WAIT FOR FUTURE SOFTWARE UPDATES TO RESOLVE THESE ISSUES. HOWEVER, IT IS MY OBSERVATION THAT SOFTWARE UPDATES HAVE CONTINUOUSLY MADE THIS SITUATION WORSE, AND TESLA HAS OFFERED NO SPECIFIC DATE ON WHICH THIS WILL BE RESOLVED. THIS IS UNACCEPTABLE FOR SAFETY FUNCTIONS OF A VEHICLE. I REQUEST THAT YOU INVESTIGATE THE SCALE OF TESLA "MCU1" CENTER SCREEN ISSUES BEYOND THE EMMC FLASH ISSUE AND WORK WITH TESLA TO MAKE SURE THIS IS RESOLVED QUICKLY FOR THE 150,000 OWNERS OF THESE VEHICLES.