NHTSA Complaint #11388919 — 2016 CHEVROLET SPARK

WHILE DRIVING THE VEHICLE EITHER A 'SERVICE STABILITRAK' OR 'SERVICE BRAKE ASSIST' WARNING LIGHT GOES ON ALONG WITH THE EMERGENCY BRAKE LIGHT AND THE BRAKES LOSE THEIR POWER. IT FEELS LIKE THE POWER STEERING HAS GONE OUT ONLY IT'S THE BRAKES. YOU HAVE TO PUSH WITH ALL OF YOUR POWER TO GET THE CAR TO STOP. ONCE YOU STOP AND TURN THE CAR OFF AND THEN BACK ON THE WARNING LIGHT DISAPPEARS AND YOU CAN KEEP DRIVING. AFTER THIS HAPPENED A COUPLE OF TIMES WE BROUGHT THIS INTO PUTNAM CHEVROLET IN BURLINGAME AND SPENT $1583.97 TO HAVE THE BRAKES COMPLETELY REPLACED. THE MORNING AFTER WE PICKED THE CAR UP THE 'CHECK ENGINE LIGHT' WENT ON AND WE BROUGHT THE VEHICLE BACK TO PUTNAM CHEVROLET WHO SAID, 'ONE OF THE MODULES THAT WE REPLACED WENT BAD,' AND STATED THAT THEY HAD TO REDO THE BRAKES. THEY ALSO TRIED TO CHARGE ME FOR ADDITIONAL ISSUES THAT WERE NOT FOUND IN THE INITIAL DIAGNOSTIC AND THEY HAD TO REPLACE THE 'BODY CONTROL MODULE'. WE PICKED THE CAR UP IN OCTOBER. ON DECEMBER 9TH, 2020 THE 'SERVICE STABILITRAK' AND 'SERVICE BRAKE ASSIST' LIGHTS CAME ON WHILE I WAS DRIVING ON THE HIGHWAY. HERE IS A VIDEO OF THE EVENT: [XXX]. EACH TIME THIS HAPPENS CHEVY RISKS MY LIFE, MY PASSENGER'S LIFE, AND OTHER PEOPLE ON THE ROAD. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).