NHTSA Complaint #11388859 — 2016 TESLA MODEL X

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11388859
Vehicle	2016 TESLA MODEL X
Component	ELECTRICAL SYSTEM
Date of Incident	January 5, 2021
Date Filed	January 19, 2021
Mileage	43,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

THE CENTER CONSOLE WILL BECOME UNRESPONSIVE, POORLY RESPONSIVE OR FREEZE INTERMITTENTLY. FACTORY RESET HAS FAILED TO ALLEVIATE THE PROBLEM. THE ISSUE IS BECOMING MORE FREQUENT. A SOFT RESET WILL TAKE 5-10 MINUTES TO COMPLETE (IT TOOK LESS THAN A MINUTE WHEN THE CAR WAS NEW). DURING THAT TIME THE HVAC IS SHUT OFF AND THE BACKUP CAMERAS ARE NOT FUNCTIONAL. CONTACT WITH TESLA HAS BEEN UNSUCCESSFUL IN GETTING THEM TO REPLACE THE MCU. THIS APPEARS TO BE A KNOWN ISSUE.

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