NHTSA Complaint #11388767 — 2020 SUBARU ASCENT

I WAS PARKED CURBSIDE WAITING FOR A FOOD ORDER WITH MY TWO KIDS IN THE BACK. AFTER ABOUT 5 MINUTES OF THE CAR BEING TURNED OFF WHILE WE WERE IN THE CAR, AND ONCE WE GOT OUR FOOD. I WENT TO START UP THE CAR AND IT WOULD NO LONGER START. IT'S WORTH NOTING THAT THE INFOTAINMENT SYSTEM STAYED ON SINCE WE WERE STILL IN THE CAR. AND EVEN WITH THE PUSH BUTTON, EVEN WHEN I TRIED TO COMPLETELY POWER DOWN THE CAR, THE CAR WOULD NOT TURN OFF. THEN WHEN I TRIED TO START THE CAR AGAIN WITH THE PUSH BUTTON START, IT WOULD NO LONGER START. BUT THE CAR HAD PLENTY OF VOLTAGE. I ALSO COULDN'T GET THE DOME LIGHTS TO TURN OFF AND THE INFOTAINMENT SYSTEM WAS STILL ON. I COULDN'T POWER EVERYTHING DOWN SO I COULD DO A CLEAN START FROM ZERO. WHEN THE PARKING LOT SECURITY BROUGHT A BOOSTER PACK, SINCE THE TERMINALS AND CABLES HAD NO INDICATION OF POSITIVE AND NEGATIVE WE DIDN'T TRY TO JUMP THE CAR. WE PRESSED THE PUSH BUTTON TO TRY TO START THE CAR ON IT'S OWN AGAIN AND THE LIGHTS WOULD FLASH AND THERE WAS A RAPID TICKING SOUND. WE LEFT IT ALONE FOR ANOTHER FIVE MINUTES AND IT STARTED RIGHT UP.