NHTSA Complaint #11388760 — 2017 NISSAN MAXIMA

PURCHASED 2017 NISSAN MAXIMA AT PASSPORT OF MARLOW HEIGHTS ON 3/17/20. TOOK CAR TO FIRST SERVICE AT PASSPORT ON 6/22/20 FOR OIL CHANGE & TIRE ROTATION. AFTER FURTHER ISSUES WITH MY FRONT LEFT WHEEL AND GOING TO SHEEHY OF WALDORF FOR MY SECOND SERVICE I DISCOVERED THAT PASSPORT OF MARLOW HEIGHTS SERVICE ADVISOR DID NOT NOTIFY ME OF "THE LEFT WHEEL STUD ISSUE" WHILE PURCHASING THE CAR AND UNTIL A WEEK AFTER MY INITIAL SERVICE VISIT OF 6/22/20. THE SERVICE ADVISOR AT PASSPORT REPORTED A INCORRECT SERVICE DATE OF 6/25/20 TO COVER UP THE LATE MULTI-POINT "LUG NUT" NOTIFICATION. ON 1/8/2021 2ND SCHEDULED MAINTENANCE AT SHEEHY OF WALDORF, I REQUESTED OIL CHANGE, TIRE ROTATE, 4-WHEEL ALIGNMENT AND BALANCE. SHEEHY FOUND: LUG NUTS WERE CROSSED THREADED WHICH CAUSED STUDS TO BE MESSED UP AS WELL. SHEEHY "REPLACED 2 LUG NUTS AND 2 STUDS ON DRIVER FRONT TIRE." FOR AN ADDED AMOUNT OF $251.53. I LEFT SHEEHY OF WALDORF AFTER MY SERVICE AND AS I ACCELERATED, I FELT STRONG VIBRATION AT EACH INTERVAL, I RETURNED TO SHEEHY AND ASKED FOR SOMEONE TO RIDE WITH ME. A SHOP FOREMAN DROVE MY CAR AND HE FELT THE VIBRATION AT EACH INTERVAL. THE FOREMAN TOOK VEHICLE BACK IN GARAGE AND INSPECTED WHEELS "& FOUND THAT THE RIGHT REAR WHEEL HAS BEEN WELDED & THE WELD HAS SPLIT & CRACKED. THE OTHER 3 WHEELS HAVE BENDS IN THE WHEEL & OUT OF ROUND" VIDEO & PHOTO PROVIDED BY SHEEHY. SHEEHY ALSO INFORMED THAT AIR BAG LIGHT IS ON: TOOK CAR BACK TO PASSPORT TO RE-INSPECT WHEELS/RIM/AIR BAG ISSUES THEY CREATED AND AFTER FURTHER RESEARCH I FOUND: AIR BAG RECALL: REPORT RECEIPT DATE: APR 26, 2016 NHTSA CAMPAIGN NUMBER: 16V244000 COMPONENT(S): AIR BAGS - AIR BAGS: SENSOR: OCCUPANT CLASSIFICATION. NOW - PASSPORT IS STATING THAT MY AIR BAG LIGHT IS ON BECAUSE "RODENTS HAVE CHEWED THRU MY WIRES IN MY ENGINE HARNESS. BASED ON MY RESEARCH PASSPORT KNEW ABOUT THIS ISSUE, DEALER DIDN'T DISCLOSE ACCIDENT.