NHTSA Complaint #11388543 — 2017 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11388543
Vehicle	2017 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	August 7, 2020
Date Filed	January 17, 2021
Mileage	40,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

LARGE MIDDLE SCREEN GOES BLACK WHICH CONTROLS ALL THE USES OF THE CAR. THE CAR RUNS, BUT THERE IS NO NAVIGATION, NO RADIO, NO HEAT OR AIR CONDITIONING. IT IS VERY SCARY!!! IT HAS HAPPENED A NUMBER OF TIMES SINCE 3/2020-1/2021. I HAD THE CAR CHECKED IN NOVEMBER 2020 AND ASKED TO HAVE THE MCU REPLACED, BUT THEY SAID THERE WAS NO RECALL AND IT WASN'T NECESSARY. ALSO THERE IS A YELLOW EDGE ON THE SCREEN. I DIDN'T THINK TO TAKE A PICTURE, BUT WILL THE NEXT TIME IT HAPPENS.

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