NHTSA Complaint #11388486 — 2019 FORD F-150

IN MOTION, INTERSTATE HIGHWAY MERGE LANE. I HAVE A 2019 FORD F150 EQUIPPED WITH A PRE-COLLISION AVOIDANCE SYSTEM. THE VEHICLE MILEAGE IS APPROXIMATELY 12,500. I PURCHASED THE VEHICLE NEW. DURING MY VEHICLE OWNERSHIP THE COLLISION AVOIDANCE SYSTEM HAS ALWAYS BEEN SET TO 'APPLY BRAKING' AND ALERT SET TO 'HIGH' THE SYSTEM HAS ALERTED ON MULTIPLE OCCASIONS, HOWEVER THE AEB NEVER ENGAGED THE BRAKES. I WAS RECENTLY IN A COLLISION, WHILE THE SYSTEM ALERTED, AND SHOULD HAVE ENGAGED THE AEB. THE PRE-COLLISION AEB DID NOT APPLY THE BRAKES. THE COLLISION WAS MINOR; THE PRE-COLLISION AEB SYSTEM FAILED. OTHER CONCERNS FOR CONSIDERATION. IF THE PRE-COLLISION SYSTEM CAN FAIL, COULD THE SYSTEM ALSO APPLY BRAKES WHEN THERE IS NO DANGER OF A COLLISION. A FAILED SYSTEM IS A FAILED SYSTEM. I WOULD GREATLY APPRECIATE A RESPONSE AND ASSURANCE FROM FORD MOTOR CORPORATION; BEFORE I HAVE THE DAMAGE REPAIRED, I WOULD LIKE FORD TO INSPECT THE SYSTEM, PROVIDE A DATA HISTORY REPORT FROM MY VEHICLE; AND ASSURANCE THE PRE-COLLISION SYSTEM IS FUNCTIONING AS DESIGNED BEFORE I HAVE THE VEHICLE REPAIRED.