NHTSA Complaint #11388366 — 2016 TESLA MODEL X

TL* THE CONTACT OWNS A 2016 TESLA MODEL X. THE CONTACT STATED WHILE REVERSING THE VEHICLE FROM HIS GARAGE, WHEN ATTEMPTING TO ADJUST THE RADIO AND THE BACK-UP CAMERA DISPLAY ON THE TOUCH SCREEN DISAPPEARED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO CONTINUED REVERSING AND BACKED UP INTO ANOTHER PARKED VEHICLE. THE AIRBAGS DID NOT DEPLOY. THE CONTACT STATED NO ONE WAS INJURED OR SEEK MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN AUTO BODY SHOP TO HAVE THE REAR BUMPER REPAIRED. THE CONTACT STATED ON 2 DIFFERENT OCCASION, WHEN THE HE EXPERIENCE THE SAME FAILURE. THE VEHICLE WAS TAKEN TO LOCAL DEALER TESLA (4180 EL CAMINO REAL, PALO ALTO, CA 94306:(650) 681-5800), WHERE IT WAS DIAGNOSED WITH NEEDING THE MICROCHIP OR THE DISPLAY UNIT TO BE REPLACED.THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET.THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.*DT*JB