NHTSA Complaint #11388341 — 2016 TESLA MODEL S

TL* THE CONTACT OWNS A 2016 TESLA MODEL S. THE CONTACT STATED THAT THE FAILURE OCCURRED WHEN THE ELECTRONIC OWNERS MANUAL COULD NOT BE ACCESSED ON THE INFOTAINMENT SCREEN. OVER TIME, THE SCREEN WOULD INTERMITTENTLY GO BLANK AND OTHER FEATURES ON THE HOME SCREEN WOULD NO LONGER FUNCTION AS NEEDED. THE CONTACT HAD TAKEN THE VEHICLE TO A TESLA FACTORY SERVICE CENTER WHERE HE WAS INFORMED THAT A REMEDY FOR THE DEFECT WAS NOT AVAILABLE HOWEVER, THE TECHNICIAN WOULD PROVIDE A SOFTWARE UPDATE. AFTER SEVERAL SOFTWARE UPDATES, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000.*DT CONSUMER HAS BROUGHT THE VEHICLE TO THE DEALER 7+TIMES, THERE WAS NO INDICATION OF UPGRADE OF THE SOFTWARE.*JB