NHTSA Complaint #11388321 — 2012 CADILLAC SRX

IN 11/2017 I COMPLAINED TO MY DEALER ABOUT HEAD LIGHT LOW LIGHT PROBLEMS. THEY SAID. THERE WAS NOTHING WRONG. I COMPLAINED AGAIN IN 2018. IN 2019 I COMPLAINED AGAIN, THEY REFERRED ME TO AN AUDIO SHOP TO HAVE THE BULBS REPLACED. THAT DID NOT WORK SO I HAD TO REPLACE BOTH HEADLAMPS DUE TO EXTREME SAFETY ISSUES AND NOT BEING ABLE TO SEE AT NIGHT. THEN IN FEB. 2020 I RECEIVED A LETTER FROM CADILLAC THAT THEY KNOW THERE IS AN ISSUE WITH THE HEADLIGHTS AND THEY WOULD REIMBURSE OR REPLACE THE HEADLIGHTS THAT ARE AFFECTED. I SENT IN ALL PAPERWORK FOR THE HEADLIGHTS AND WAS DENIED ANY REIMBURSEMENT. THEY SIGHTED MULTIPLE EXCLUSIONS (I HAD TO ORDER THE HEADLAMPS OFF OF AMAZON BECAUSE MY DEALERSHIP SAID THEY DID NOT HAVE THEM). CADILLAC NEVER SPECIFIED WHAT TYPE OF PAPERWORK AND SPECIFICS, THEY SAID TO SEND IN ANY PAPERWORK RELATED TO THE REPAIR OF THE LIGHTS, WHICH I DID! THIS ISSUE WITH THE HEADLIGHTS WAS AN EXTREME DANGER. ANYTIME I HAD SOMEONE IN MY CAR AT NIGHT THEY ASKED IF MY HEADLIGHTS WERE ON AND COULD NOT BELIEVE THEY WERE. CADILLAC INITIALLY REFUSED TO ACKNOWLEDGE THE PROBLEM AND NOW THEY ARE GIVING ME THE ''RUN AROUND' WITH MULTIPLE EXCUSES AS TO WHY THEY WILL NOT REIMBURSE THE REPAIR I HAD TO MAKE FOR THEIR ACKNOWLEDGED SAFETY ISSUE.