NHTSA Complaint #11388315 — 2015 TESLA MODEL S

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11388315
Vehicle	2015 TESLA MODEL S
Component	SUSPENSION
Date of Incident	January 14, 2021
Date Filed	January 15, 2021
Mileage	74,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

MY INFOTAINMENT MCU GOES BLANK OR IS COMPLETELY UNRESPONSIVE. THIS WILL HAPPEN INTERMITTENTLY AND WITHOUT WARNING. SOMETIMES I GET IN MY CAR AND THE SCREEN REMAINS BLANK FOR THE ENTIRE DRIVE, CUTTING OFF ACCESS TO VITAL PERFORMANCE FEATURES OF THE VEHICLE, AS WELL AS DISABLING AIRBAGS. I'VE ALREADY TAKEN THIS TO TESLA UNDER THEIR 'WARRANTY PROGRAM', BUT THEY REFUSE TO DO ANYTHING OTHER THAN RESET THE COMPUTER. THEY WILL NOT REPAIR OR REPLACE ANYTHING.

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