NHTSA Complaint #11388267 — 2017 TESLA MODEL X

I HAVE HAD MY VEHICLE FOR A LITTLE OVER 3 YEARS AND IN THIS TIME I HAVE HAD TO TAKE THE VEHICLE IN OVER 10 TIMES. I HAVE HAD MULTIPLE VISITS FOR BOTH MY IN-CAR DASH SLOW, FREEZING, OR RESTARTING AND I HAVE HAD 3 VISITS RELATING TO WHAT I BELIEVE IS MY SUSPENSION NOT WORKING. MCU UNIT- THIS HAS STOPPED WORKING WHILE STARTING MY CAR WHERE THE SCREEN WOULD NOT LOAD AS WELL AS WHILE IN MOTION ON CITY STREETS AND HIGHWAY WHERE THE UNIT WILL FREEZE. I HAVE NOTICED IT MORE OFTEN WHEN ON LONGER ROAD TRIPS BUT IT HAS ALSO HAPPENED DURING DAY TO DAY ACTIVITY. SUSPENSION: WHILE UNDER WARRANTY I RECEIVED A MESSAGE SAYING THERE WAS AN ISSUE WITH MY SUSPENSION, TESLA DIAGNOSTICS COULD NOT DETERMINE A PROBLEM BUT THEY PROACTIVELY FIXED A PART. NOT SURE IF THIS IS KNOWN PART THAT WAS FAILING BUT IT WAS A PROACTIVE APPROACH. MONTHS LATER I BROUGHT MY VEHICLE IN B/C IT WAS MAKING A LOUD MOTOR NOISE, THEN HISSING WHILE THE VEHICLE WAS STATIONARY IN MY GARAGE. I DID NOT KNOW AT THE TIME BUT I THINK THIS MAY HAVE BEEN THE 1ST SIGNS OF A LEAK IN MY SUSPENSION SYSTEM. ONCE AGAIN TESLA COULD NOT DIAGNOSIS OR RECREATE THE PROBLEM. LESS THAN A YEAR LATER FROM THAT VISIT TO THE SERVICE CENTER MY VEHICLE WOULD NOT RAISE OR LOWER. THERE WAS NO INDICATION THAT IT NEEDED TO BE BROUGHT TO THE SERVICE CENTER SO INITIALLY I THOUGHT IT MAY JUST BE AN ISSUE BECAUSE IT WAS VERY COLD OUTSIDE. AFTER TAKING IT IN AGAIN, TESLA TRIED A REPAIR THAT WAS GOING TO COST ABOUT $500, THE NEXT DAY THEY TOLD ME THE REPAIR DID NOT TAKE AND A MUCH MORE EXPENSIVE REPAIR WOULD BE NECESSARY ABOUT $6,000. THE VEHICLE HAS LESS THAT 100,000 MILES ON IT AND I WAS CONCERNED ABOUT THE SUSPENSION FAILING AS I HAVE READ A LOT OF INFORMATION OF OTHER TESLAS HAVING SIMILAR ISSUES. WITHOUT A 3-RD PARTY TO TAKE IT TO IN MY AREA, I FELT I HAD NO CHOICE BUT TO PAY THE FEE AND LET TESLA FIX IT. TESLA DISCOUNTED BY 10%.