NHTSA Complaint #11388263 — 2016 TESLA MODEL S

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number	11388263
Vehicle	2016 TESLA MODEL S
Component	EXTERIOR LIGHTING
Date of Incident	November 14, 2019
Date Filed	January 15, 2021
Mileage	35,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

I'VE BEEN HAVING ONGOING ISSUES WITH THE MCU/ TOUCH SCREEN. I WAS DRIVING EARLY MORNING ONE DAY WHEN IT WAS STILL DARK OUTSIDE. I WENT TO TURN ON FOG LIGHTS AND ALL OF A SUDDEN THE HEADLIGHTS TURNED OFF AND THE TOUCH SCREEN FROZE ON ME. I HAD NO WAY OF TURNING THE HEADLIGHTS BACK ON AND HAD TO DRIVE IN THE DARK WITHOUT KNOWING WHAT IS AHEAD OF ME UNTIL I STOPPED ON THE SIDE OF THE ROAD. THEY DID REPLACE THE MCU, HOWEVER I'VE STILL BEEN HAVING ISSUES WITH THE TOUCH SCREEN. I DON'T HAVE FULL CONFIDENCE IN THE SYSTEM. HOW DO I KNOW THIS WON'T HAPPEN AGAIN?

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