NHTSA Complaint #11388210 — 2019 FORD F-150

OUR BRAND NEW 2019 FORD F150 WAS HAVING SHIFTING PROBLEMS. VERY ROUGH SHIFT FROM 5 TO 6TH ETC. CLUNKY. CALLED DEALER. WAS TOLD IT WOULD "EVEN OUT" DRIVING FROM TX TO GA IT ONLY GOT WORSE. DEALERSHIP IN GA SAYS IT WAS SHIPPED LOW OF TRANSMISSION FLUID. IT IS A CLOSED SYSTEM, SO THEY SAID IT HAD TO BE SHIPPED FROM THE FACTORY LOW. WE DROVE 5500 MILES WITH A TRANSMISSION THAT WAS 2 QTS LOW AND GOT NO ERRORS, LIGHTS OR NOTIFICATIONS. WE PICKED UP THE TRUCK ON OCT 10, 2020. IT STILL FELT VERY CLUNKY, SO WE TRIED IN NOVEMBER AND EARLY DECEMBER TO HAVE IT LOOKED AT AGAIN. THEY COULD NOT GET A LOANER ETC. IT WAS NOT SERVICED A SECOND TIME AT THIS POINT. ON DEC 24TH AROUND, WE WERE DRIVING DOWN I 20 GOING ROUGHLY 70MPH. THANKFULLY, MY HUSBAND WAS DRIVING. THE TRUCK BEGAN TO FEEL ROUGHER ON SHIFTING ( IT IS AN AUTOMATIC) SUDDENLY, THE TRUCK LUNGES LIKE WE PULLED THE EMERGENCY BRAKE AND IT SHIFTED FROM 10TH GEAR TO FIRST, HE KNEW TO PUT INTO NEUTRAL AND GET OFF THE HIGHWAY. WE IMMEDIATELY PULLED TO THE NEAREST EXIT AND DROVE HOME ABOUT 4 MILES VERY SLOWLY. BECAUSE IT WOULD JERK VERY HARD IF IT GOT TO 5TH GEAR AND TRIED TO GO TO 6. AFTER SEVERAL DAYS DUE TO THE HOLIDAY, THE TRUCK WAS TOWED TO FORD WHO NOW SAY IT IS TOO FULL ON TRANSMISSION FLUID AND THEY CANNOT DUPLICATE THE PROBLEM. WE WOULD HAVE CRASHED IF I WERE DRIVING. THE SUDDEN STOP AND SUDDEN GEAR CHANGE ONLY MAGNIFIED THE PROBLEMS WE WERE HAVING ALREADY WITH THE TRUCK. THERE ARE NUMEROUS REPORTS OF SIMILAR ISSUES ACROSS THE COUNTRY. FORD NEEDS TO DO A RECALL BEFORE SOMEONE DIES.