NHTSA Complaint #11388171 — 2014 HYUNDAI SONATA

"CHECK CHARGING SYSTEM" WARNING MESSAGE CAME ON WHILE DRIVING ON THE HIGHWAY AT NIGHT 01/08/2021. SUDDENLY NO POWER TO THE ENGINE. THE GAS PEDAL WASN'T WORKING. QUICKLY I PULL INTO THE HARD SHOULDER. THE CAR FAILED TO START THE ENGINE WITH THE SAME ERROR MESSAGE. THE CAR LOST POWER SHORTLY AFTER. (THE HAZARD LIGHT WASN'T WORKING. I CONTACTED 911 FOR EMERGENCY ASSISTANCE. PENNDOT TRUCK SHOWS UP AFTER AN HOUR TO COVER THE ROAD. ( TO PREVENT COLLISIONS.) I TOWED THE CAR TO A NEARBY DEALER. CONTACTED BY THE DEALER 3 DAYS LATER. THEY SAID IT WAS12V A BATTERY ISSUE AND IT'S FIXED. I WENT BACK TO THE DEALER THE NEXT DAY TO PICK UP THE CAR. I PAID $388 FOR REPLACING THE BATTERY. THE CAR WON'T START WITH THE SAME ERROR MESSAGE. I RAN INTO THE DEALER ASKED FOR AN EXPLANATION. THE WORSE THING IS THE DEALER NEVER RAN THE DIAGNOSTIC TEST FOR CODE OR ANYTHING AND ASSUMED IT'S FIXED. I DEMANDED A REFUND. I MADE A FEW CALLS TO CHECK THE STATUS OF SERVICE SINCE THEN. NO ONE HAS RETURNED MY CALL YET.