NHTSA Complaint #11388101 — 2018 TESLA MODEL S

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11388101
Vehicle 2018 TESLA MODEL S
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage 17,500 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

THE LATEST MODEL S SOFTWARE UPDATE SHRANK THE SIZE OF THE FONT OF SEVERAL CRITICAL PIECES OF INFORMATION ON THE DIGITAL DASHBOARD. THESE INCLUDE THE GEAR SELECTION (PARK, DRIVE, ETC), THE REMAINING BATTERY CHARGE (FUEL TANK EQUIVALENT), EXTERIOR TEMPERATURE AND TIME. I AM NO LONGER ABLE TO RAPIDLY IDENTIFY THIS KEY INFORMATION WITHOUT EXTRA EFFORT OR PUTTING ON READING GLASSES. LAST WEEK, WHILE AT AN ENTRANCE TO THE PARKING GARAGE AT WORK, I ADVANCED BECAUSE I THOUGHT MY ACCESS BADGE HAD OPENED THE GATE. UNFORTUNATELY, IT (THE GATE) CAME DOWN BEFORE I HAD A CHANCE TO ENTER THE GARAGE. I BACKED UP, REAPPLIED MY KEY CARD, BUT FAILED TO IDENTIFY I WAS STILL IN REVERSE. WHEN I STARTED TO ATTEMPT TO GO FORWARD, I FAILED TO NOTICE DUE TO THE SMALL FONT THAT I HAD NOT SUCCESSFULLY RETURNED TO FORWARD DRIVE AND ALMOST BACKED UP INTO THE CAR BEHIND ME WAITING THEIR TURN TO ENTER THE GARAGE. I ALSO NOW HAVE DIFFICULTY IN PARKING LOTS CONFIRMING WHETHER I AM IN DRIVE, PARK OR REVERSE WHEN ATTEMPTING TO MANEUVER. THE TINY FONT IS A MAJOR SAFETY CONCERN!! I HAVE CHECKED ON THE TESLA WEBSITE OWNER FORUMS AND THIS PROBLEM IS THAT WIDESPREAD FOR 'MIDDLE AGED AND OLDER' OWNERS. THERE WAS EVEN A POST BY AN OPTHALMOLOGIST (MD) THAT THIS WAS DANGEROUS AND UNACCEPTABLE.

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