NHTSA Complaint #11388093 — 2016 TESLA MODEL S

I HAVE TAKEN THE CAR IN FOR SERVICE 5 TIMES STARTING IN OCTOBER FOR THE SAME ISSUE. THE PROBLEM I AM HAVING IS MY MEDIA CONTROL UNIT CUTS OUT / GOES BLACK AND RESETS ITSELF. IT DOES THIS RANDOMLY INCLUDING WHEN I AM DRIVING THE VEHICLE. WHILE THIS DOES NOT IMMEDIATELY IMPACT MY ABILITY TO OPERATE THE VEHICLE IT IS DISTRACTING WHEN THIS HAPPENS WHILE I AM DRIVING. TESLA HAS ISSUED SOME ADVISORY ABOUT AN KNOWN ISSUE WITH THE MCU, BUT THEY CONTINUE TO TELL ME THAT A FIRMWARE UPDATE WILL RESOLVE THIS OR TO DO A HARD RESET ON THE SYSTEM TO RESOLVE THIS. THE HARD RESET TAKES 3 - 5 MINUTES TO RESET AND IS NOT AN ACCEPTABLE SOLUTION IN MY OPINION. I HAVE ATTACHED THE INVOICES WITH NOTES FROM THE SERVICE CENTER / TECHNICIANS FROM WHEN MY VEHICLE WAS BROUGHT IN TO SERVICE.