NHTSA Complaint #11387986 — 2014 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11387986
Vehicle	2014 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	May 10, 2019
Date Filed	January 14, 2021
Mileage	90,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THE TOUCH SCREEN FREEZES, BLACKS OUT, AND BECOMES UNRESPONSIVE. THIS IS DUE TO A WELL KNOWN ISSUE WITH THE MCU. TESLA HAS ISSUED AN EXTENDED WARRANTY TO 100,000 MILES BUT MY CAR HAS 106,000 MILES SO IS INELIGIBLE AND THE REPAIR IS THOUSAND OF DOLLARS. THIS ISSUE STARTED BEFORE THE CAR HAD 100,000 MILES BUT TESLA DIDN'T OFFER THE REPAIR UNTIL NOVEMBER, 2020 BY WHICH TIME THE VEHICLE EXCEEDED 100,000 MILES. WITHOUT THE TOUCH SCREEN MOST VEHICLE CONTROLS CANNOT BE ACCESSED WHICH IS A MAJOR SAFETY ISSUE. ISSUE STARTED ON 5/10/2019 AND CONTINUE TO OCCUR ALMOST DAILY.

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