NHTSA Complaint #11387927 — 2012 DODGE GRAND CARAVAN

TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED INTERMITTENT START-UP FAILURES AFTER MULTIPLE ATTEMPTS, WITHOUT WARNING. THE CONTACT HAD TAKEN THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE ALTERNATOR WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE CONTACT THEN TOOK THE VEHICLE BACK TO THE SAME MECHANIC WHERE THE FUEL PUMP WAS REPLACED. THE CONTACT HAD THE VEHICLE SERVICED BY THIS INDEPENDENT MECHANIC A TOTAL OF EIGHT TIMES AND AFTER EACH REPAIR, THE FAILURE PERSISTED. THE CONTACT THEN TOOK THE VEHICLE TO KEY CHRYSLER JEEP DODGE RAM - TOBEY AUTO GROUP (2020 N DETROIT ST, XENIA, OH 45385) WHERE THE DEALER WAS ABLE TO DIAGNOSE THE VEHICLE WITH A DEFECTIVE TOTALLY INTEGRATED POWER MODULE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.*DT*JB