NHTSA Complaint #11387738 — 2021 HYUNDAI TUCSON

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11387738
Vehicle	2021 HYUNDAI TUCSON
Component	SERVICE BRAKES
Date of Incident	January 1, 2021
Date Filed	January 12, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

I BOUGHT A BRAND NEW 2021 HYUNDAI TUCSON ON 1/1/2021. I FOUND OUT ON 1/10/2021 THAT THERE WAS AN ACTIVE RECALL ON MY CAR. AFTER LOOKING THROUGH THE LAWS IT STATES THAT A CAR DEALERSHIP IS LEGALLY NOT ALLOWED TO SELL A CAR THAT HAS AN ACTIVE RECALL. WHEN I CALLED THE DEALERSHIP THEY VERIFIED THAT THEY RECEIVED THE RECALL INFORMATION FOR THAT SPECIFIC CAR ON 12/30/2021 BUT PROCEEDED TO SELL IT ANYWAYS. I AM VERY UPSET THAT THIS HAPPENED AND NOW I HAVE TO TAKE TIME OUT OF MY DAY TO TAKE THE CAR INTO THE SHOP FOR THEM TO FIX THE PROBLEM ON A BRAND NEW CAR THAT NEVER SHOULD HAVE LEFT THE SHOWROOM FLOOR.

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