NHTSA Complaint #11699883 — 2021 HYUNDAI TUCSON

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11699883
Vehicle 2021 HYUNDAI TUCSON
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AL

Consumer Description

The issue started just before my vehicle had 60,000 miles on it and only occurred every once and a while but, now it happens more often. When braking at low speeds my car makes a hissing/buzzing noise and the pedal goes soft. We got to a dealership when it had 60,420 miles on it. The dealership had it for two weeks saying they have never experienced anything like this issue before. They even contacted Hyundai Tech to help them. No warning lights ever came on and that was my concern. Finally after two weeks they said my tone ring on my driver's front side was bad and causing a false 0 reading. When I asked why the warning lights didn't come on they told me everything was working like should. Then after I pointed out that they said it was reading a false zero they were like no that must have been a typo its reading four miles under the rest and that's causing the abs system to activate. I'm from Ohio so I know what my abs sounds and feels like when it activates. It's a pulsating feeling not a soft pedal. When my abs truly activates my traction control light comes on. As I stated no lights have ever come on. This issue causes longer stopping times. There hasn't been any accidents because my wife and I try not to drive it. It's going to a third shop to try and figure out the issue. Yes the vehicle is available for inspection.

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