NHTSA Complaint #11387681 — 2014 JEEP GRAND CHEROKEE

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V699000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED GRAND JUNCTION CHRYSLER DODGE JEEP RAM (2578 US-6 &, HWY 50, GRAND JUNCTION, CO 81501) AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT REQUESTED A LOANER VEHICLE AND WAS INFORMED THAT HE HAD TO PAY A FEE DIRECTLY FOR THE REMAINING TIME AND ATTEMPT TO GET REIMBURSED FROM THE RECALL CENTER. THE CONTACT STATED THAT HE WAS NOT PLEASED WITH WHAT THE DEALER INFORMED HIM ABOUT THE LOANER VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED WITH A CASE NUMBER. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.