NHTSA Complaint #11387575 — 2020 TOYOTA RAV4

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11387575
Vehicle	2020 TOYOTA RAV4
Component	STRUCTURE:BODY
Date of Incident	January 4, 2021
Date Filed	January 11, 2021
Mileage	7,947 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NM

Consumer Description

DRIVING ON INTERSTATE AND HEARD AN EXPLOSION AND SAW GLASS FLYING. STOPPED AND LOOKED AT TOP OF CAR AND SUNROOF HAD A LARGE PART OF IT MISSING. THERE WERE NO OVERPASSES NOR DID I SEE ANYTHING THAT WOULD CAUSE IT. TOYOTA'S STATEMENT WHEN I TOOK IT THERE WAS, "IT HAPPENS." I DO NOT KNOW HOW IT WOULD HAPPEN. IT MAKES ME THINK IT WAS A MANUFACTURING ERROR. IF I DID NOT HAVE THE SUNSHADE CLOSED, I WOULD HAVE BEEN COVERED IN GLASS.

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