NHTSA Complaint #11387539 — 2014 NISSAN ROGUE

TL* THE CONTACT OWNS A 2014 NISSAN ROGUE. THE CONTACT NOTICED WHEN RAINING THE INTERIOR OF VEHICLE BECAME WET AND MOLDY DUE TO A FAULTY WATER SEAL ON THE DRIVER'S SIDE NEAR THE HARNESS CONNECTOR. THE VEHICLE WAS TAKEN TO KRAFT NISSAN (3277 MAHAN DR, TALLAHASSEE, FL 32308 (850) 576-6171) WHERE IT WAS DIAGNOSED WITH NEEDING THE CARPET PADDING AND CARPET REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V032000 (ELECTRICAL SYSTEM) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE REPAIR WAS OUT OF WARRANTY AND THAT THE VEHICLE OWNER WAS RESPONSIBLE FOR THE COST OF THE REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. *LN*JB*JB*LN CONSUMER TOOK THE VEHICLE TO DEALER AND HAS BEEN REPAIRED. SERVICE HISTORY HIS IN MY DAUGHTER'S NAME [XXX]. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)*JB Consumer stated in the last year vehicle has been taken in for service 4 times. List of issues windshield, interior seats, and replaced carpet. Consumer had to go back the 4th time because seam had separated again and they had to put new sealant in the same area.