NHTSA Complaint #11514755 — 2014 NISSAN ROGUE

The contact's deceased mother owned a 2014 Nissan Rogue that was inherited by his son. The contact stated that the vehicle had been parked in his son's driveway in the rain. The contact stated that his son later noticed that the driver's side floorboard was filled with water. The vehicle was taken to the dealer, where it was repaired under NHTSA Campaign Number: 22V024000 (Electrical System); however, the failure reoccurred while the vehicle was parked in the rain. The contact became aware of Nissan Technical Service Bulletin Number: NTB14-105A. The contact provided the TSB document to the dealer, who then repaired the vehicle based on the TSB instructions. The dealer discovered that the body sealing along the fire wall, below the driver's side windshield and behind the fender liners was not sealed, allowing water to leak onto the driver's side floorboard. The dealer resealed the body seal; however, upon picking up the vehicle from the dealer's parking lot, the contact noticed that the failure had reoccurred. The dealer removed the driver's seat and carpet and verified that there was no other potential water leak source. The dealer then reinstalled the seat and carpet after they had dried; however, the failure persisted. The dealer then informed the contact that they could not repair the vehicle as they did not have a master technician. The vehicle was taken back to the residence. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 67,500.