NHTSA Complaint #11387472 — 2013 FORD FUSION

ON MONDAY 1-4-21 THE ENGINE COOLANT OVER TEMPERATURE LIGHT CAME ON, THE RESERVOIR WAS JUST BELOW MINIMUM SO COOLANT WAS ADDED 2 DAYS LATER THE CAR STARTS SPITTERING AND SPUTTERING AND WILL ONLY GO 5 MPH TO GET IT BACK UP 3 STREETS TO HOME. NO ENGINE LIGHTS HAD COME ON IN THE 2 DAYS SINCE FILLING. I HAD THE CAR TOWED TO A REPAIR SHOP. I LOOKED UP RECALLS ON THIS CAR AND CALLED FORD CUSTOMER SERVICE JUST TO FIND OUT THAT TRI-COUNTY FORD HAD SERVICED THIS CAR FOR THIS RECALL (17S09) ON NOV. 2017 AND FEB 2018. THE ISSUE IS STILL THERE APPARENTLY BUT BECAUSE OF THE 12MNTH/12000 MILE WARRANTY I NOW HAVE TO PAY OUT OF POCKET FOR THIS REPAIR FOR THE 3RD TIME. SO WHEN IS FORD GOING TO ACTUALLY FIX THE PROBLEM? I WAS TOLD TO KEEP MY RECEIPTS JUST IN CASE ANOTHER RECALL HAPPENS BUT IN THE MEAN TIME I AM LEFT WITH A 3RD REPAIR BILL AND A RENTAL CAR BILL. I WOULD APPRECIATE YOUR FEEDBACK.