NHTSA Complaint #11387459 — 2010 DODGE GRAND CARAVAN

TL* THE CONTACT OWNS 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE LOSS POWER STEERING AND BRAKING FUNCTIONALITY. THE CONTACT STATED THAT HE MANEUVERED TO THE SIDE OF THE ROAD AND RESTARTED THE VEHICLE. ADDITIONALLY, THE VEHICLE FAILED TO START WHILE USING THE REMOTE START FEATURE. THE CONTACT ALSO STATED THAT HIS WIFE WAS NOT ABLE TO ENTER THE VEHICLE USING THE KEYFOB. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHTS ILLUMINATED. THE CONTACT CALLED MAGUIRE CHRYSLER DODGE JEEP RAM OF SYRACUSE (959 HIAWATHA BLVD W, SYRACUSE, NY 13204) AND INFORMED THE DEALER OF THE FAILURE. THE CONTACT WAS INFORMED WAS TO SCHEDULE AN APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE IGNITION SWITCH WAS PREVIOUSLY REPLACED UNDER RECALL. THE CONTACT WAS REFERRED TO A DEALER FOR ASSISTANCE. THE CONTACT MENTIONED THAT HE HAD REPLACED THE DRIVEBELT AND THE TENSIONER PULLEY DUE TO THE DRIVEBELT SLIPPING. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.