NHTSA Complaint #11387224 — 2012 CHEVROLET CRUZE

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE SHIFTING GEAR OUT OF PARK TO DRIVE, THE GEAR SHIFTER FAILED TO ENGAGE PROPERLY. THE STABILITY TRAC CONTROL AND CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT TOWED THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH CODE# P0700 TRANSMISSION FAILED. THE VEHICLE WAS TOWED TO CRAIN BUICK GMC (710 S AMITY RD, CONWAY, AR 72032, (501)329-6825) WHERE A DIAGNOSTIC TEST WAS PERFORMED AND IT WAS DETERMINED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 16V502000 (ELECTRICAL SYSTEM, POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN PROVIDED WAS INCORRECT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000.