NHTSA Complaint #11387067 — 2018 CHRYSLER PACIFICA

VERY FREQUENTLY THE UTHEATER APPLICATION WILL NOT WORK AFTER SHUTTING VAN OFF AND RESTARTING. WE HAVE GONE THROUGH 1 BATTERY A YEAR EVEN THOUGH IT IS SUPPOSED TO HAVE A 5 YEAR LIFE. AFTER STOPPING AT A RED LIGHT THE AUTO START/STOP CAUSES THE VAN TO DIE. I HAD TO COMPLETELY RESTART THE VAN. OUT OF NOWHERE DRIVING HOME DOING ABOUT 50 MPH IT FLASHED A LOW BATTERY ALERT THEN DIED WITHIN 2 MINUTES WHILE DRIVING. THANK GOD I WAS ONLY A BLOCK FROM HOME AND IT WAS DOWNHILL. MY VAN JUST HAD THE BATTERY REPLACED AGAIN AND AGAIN WON'T START. THIS BATTERY IS 2 WEEKS OLD. I HAD TURNED OFF THE AUTO START/STOP AS DIRECTED BY MY DEALERSHIP AND IT CONTINUES TO DRAIN BATTERIES. AFTER DOING RESEARCH I FOUND ABOUT 100 CASES WITH THE SAME ISSUES. IF I WOULD HAVE STILL BE ON THE HIGHWAY WHEN IT DIED I COULD HAVE BEEN HIT. THIS HAS HAPPENED ABOUT A DOZEN OR MORE TIMES IN THE YEAR AND A HALF WE HAVE HAD THE VAN. THE FIRST TIME THE BATTERY DIED WAS LESS THAN 2 MONTHS AFTER PURCHASING THE VAN. NEW BATTERY WAS PUT IN AT REQUEST AT PURCHASE. DIED AFTER GOING MAYBE 20 MILES AN HOUR.