NHTSA Complaint #11386814 — 2014 NISSAN ROGUE

THIS HAPPENED ON 3 OCCASIONS BEFORE I TOOK THE CAR IN TO THE DEALER FOR INSPECTION. WHILE DRIVING (TWICE ON THE FREEWAY AND ONCE ON SURFACE STREETS) THE THE CAR BEGAN TO ABRUPTLY LOOSE/DECREASE SPEED DESPITE MY ATTEMPT AT MAINTAINING SPEED BY ACCELERATING, THE CAR'S RPM METER BEGAN ACTING ERRATICALLY, AND THE ENGINE BEGAN MAKING A SOUND AS IF STRUGGLING. IN ALL CASES I HAD TO PUT ON MY HAZARDS, MOVE OVER/PULL OVER AND I HAD TO TURN THE CAR OFF IN HOPES THAT IT WOULD "RESET." WHEN I TOOK THE CAR TO THE NISSAN DEALER I WAS TOLD MY TRANSMISSION WAS OVERHEATING REPEATEDLY AND FAILING INTO A SAFE MODE. THEY SAID THIS WAS A KNOWN ISSUE WITH THE NISSAN CVT (ROGUES) AND REPLACING THE TRANSMISSION WOULDN'T SOLVE THE PROBLEM UNLESS A TRANSMISSION COOLER SYSTEM WAS ADDED TO FIX THE ISSUE. I WAS TOLD A TECHNICAL SERVICE BULLETIN EXISTED AS IT WAS A KNOWN PROBLEM BUT WE WERE NEVER MADE AWARE OF THIS SAFETY ISSUE. INSTEAD OF NISSAN PROACTIVELY LETTING CUSTOMERS KNOW THIS SO THAT WE COULD FIX IT OR ISSUE A RECALL TO PREVENT UNSAFE DRIVING CONDITIONS THEY JUST IGNORED IT. I WAS TOLD TO CONTACT NISSAN CONSUMER AFFAIRS WHICH I DID AND SPOKE WITH A WOMAN NAMED "LAURA" WHO AGREED TO PAY FOR A PORTION OF THE REPAIR (70%) BUT WOULD NOT SEND ANYTHING IN WRITING, GIVE ME HER LAST NAME OR DOCUMENT THAT THIS WAS A KNOWN PROBLEM AND SAFETY HAZARD. SHE STATED THAT THEY WERE AT NO OBLIGATION TO EITHER BE PROACTIVE OR COVER THE FULL COST OF THE ADDITIONAL COOLING SYSTEM AS THERE WAS NO RECALL IN PLACE.