NHTSA Complaint #11643573 — 2014 NISSAN ROGUE

The vehicle was experiencing judder on two recent occasions. The vehicle was just over 90K miles and due for a CVT fluid inspection. After experiencing brief but violent jerks/judders while operating between 1,500 and 2,000 rpms, I took the vehicle into the Nissan dealership for said fluid inspection/change. The dealership declined to perform the requested service that day and instead recommended I 'Replace transmission and install transmission cooler' due to a "P0744" code read from the vehicle's ODB. The vehicle's tachometer would bounce when the vehicle was experiencing the issue. What's particularly concerning is that the vehicle has received the regularly suggested maintenance and shows no warning lights on the dash. I researched the P0744 code for the 2014 Rogue and found the NHTSA published service bulletin related to this problem. I'm quite concerned that the dealership didn't offer this investigation as a primary option. The steps detailed in this bulletin: [XXX] are surely less expensive than the transmission replacement recommended. It concerns me that Nissan is skipping prudent and more cost-effective diagnostic steps seemingly due to their tacit acknowledgement that these CVTs were poorly built- hence the extended powertrain warranty that was offered to settle the class action lawsuit. It appears that poor/self-serving advice continues to be given to Nissan customers rather than acknowledge the design flaws of the 2014-18 Nissan Rogue CVTs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)