NHTSA Complaint #11386555 — 2016 CHEVROLET CRUZE

I PURCHASED A 2016 CHEVROLET CRUZE WITH AN AUTO STOP FEATURE. THE VEHICLE WAS PURCHASED AS A USED VEHICLE IN AUGUST OF 2019. AT THE TIME OF PURCHASE, IT HAD 70,000 MILES ON IT. LESS THAN TWO MONTH INTO HAVING THE VEHICLE, THE CAR STARTED SHUTTING OFF EACH TIME I CAME TO A COMPLETE STOP. THE ONLY WAY TO GET THE CAR MOVING AGAIN WAS BY PLACING IT IN PARK AND RESTARTING THE VEHICLE. THIS ISSUE OCCURS IN ALL SETTINGS INCLUDING CITY STREETS AND HIGHWAYS. I HAVE TO BE IN TRAFFIC IN ORDER FOR THE ISSUE TO PRESENT ITSELF ON THE HIGHWAY. THE ISSUE PRESENTS ITSELF ON THE STREET ANYTIME I STOP AT A LIGHT, STOP SIGN, OR YIELD TO ONCOMING TRAFFIC. IT HAS DONE THIS HUNDREDS OF TIMES TO DATE. I TOOK THE CAR TO A CHEVROLET DEALERSHIP IN OCTOBER OF 2019 SHORTLY AFTER THE ISSUE BEGAN. A REPRESENTATIVE EXPLAINED THAT THIS HAPPENED BECAUSE THE AUTO-STOP COMPONENT WASN'T ABLE TO RECEIVE ENOUGH POWER TO STAY ON. I HAD THE COMPONENT REPLACED OUT OF POCKET, SINCE MY WARRANTY DIDN'T COVER. THE SAME DAY I DROVE THE VEHICLE HOME, THE ISSUE PERSISTED. SINCE THEN, I HAVE ALSO HAD THE BATTERY REPLACED. AS OF NOVEMBER 2020, THE CAR IS STILL EXPERIENCING THE SAME ISSUES, COUPLED WITH A CHECK ENGINE LIGHT THAT COMES ON AND GOES OFF EACH TIME RESTART THE VEHICLE. THE TECHNICIANS HAVE NOT BEEN ABLE TO PROPERLY DIAGNOSE THIS VEHICLE'S ISSUE AFTER MULTIPLE VISITS. MUCH OF MY TIME AND MONEY HAS BEEN WASTED TRYING TO FIX A VEHICLE WITH NO ACTIVE RECALLS. THIS IS ALSO THE SECOND TIME I AM FILING A COMPLAINT WITH THE NHTSA.