NHTSA Complaint #11386495 — 2015 KIA FORTE

TL* THE CONTACT OWNS A 2015 KIA FORTE. THE CONTACT STATED WHILE DRIVING 55 MPH, WHEN SHE BEGAN TO HEAR AN ABNORMAL NOISE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE BEGAN TO HESITATE AND THEN SEIZED. THE CONTACT STATED SHE STARTED TO SMELL "BURNED RUBBER" AND SAW WHITE SMOKE EXITING THE ENGINE. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO INDEPENDENT MECHANIC AND WAS INFORMED THE STARTED HAD TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT CONTINUED TO EXPERIENCE THE FAILURE. THE INDEPENDENT MECHANIC INFORMED THE ENGINE WAS NEEDING TO BE REPLACED. THE CONTACT CALLED JIM SHORKEY KIA (12900 US-30, IRWIN, PA 15642: (724) 241-0176) AND WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE), HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000.