NHTSA Complaint #11386469 — 2015 NISSAN MURANO

PURCHASED THE 2015 MURANO WITH 2200 MILES FROM OLYMPIA NISSAN IN OLYMPIA, WA. DID NOT GET THE EXTRA WARRANTY BECAUSE WE TRUSTED NISSAN AND THE CAR WAS BASICALLY NEW. ABOUT TWO YEARS AFTER PURCHASING IT, WE COULD FEEL A SLIGHT HESITATION WHEN ACCELERATING FROM LOW TO HIGHER SPEEDS. IT HAPPENED MORE WHEN DRIVING ON CITY STREETS BUT ALSO HAPPENED PERIODICALLY ON THE FREEWAY. MY HUSBAND THOUGHT IT MIGHT BE THE GAS HE WAS USING. THE MISSING CONTINUED AND GOT PROGRESSIVELY WORSE. HE TOOK HIS CAR IN TO NISSAN FOR ALL HIS OIL CHANGES AND EVERYTHING ELSE THAT THEY SUGGESTED. HE MENTIONED THE PROBLEM BUT THEY COULD NOT FIND ANYTHING. THIS WAS BROUGHT UP DURING THE WARRANTY PERIOD. I STARTED DRIVING THE CAR RECENTLY AFTER MY HUSBAND PASSED AWAY AND IT WAS QUITE OBVIOUS THAT THE PROBLEM HAD GOTTEN MUCH WORSE. I TOOK IT TO GOODYEAR AND HAD THE EJECTORS CLEANED AND SPARK PLUGS REPLACED BUT THIS DID NOT SOLVE THE PROBLEM. GOODYEAR OFFERED TO TAKE IT TO NISSAN TO BE CHECKED ON THEIR COMPUTER. THEY DETERMINED I NEEDED A NEW TRANSMISSION. THIS CAR IS FIVE YEARS OLD WITH 75,000 MILES! AFTER RESEARCHING THE ISSUE, I FOUND THAT THIS HAS BEEN AN ONGOING PROBLEM WITH NISSAN'S CVT TRANSMISSION. I AM ANGRY AND FRUSTRATED. I HAVE A CAR I AM AFRAID TO DRIVE. I BELIEVE THIS SHOULD HAVE BEEN FIXED THROUGH A RECALL OR AN EXTENSION OF THE ORIGINAL WARRANTY. THIS HAS HAPPENED TO MANY PEOPLE. IT'S TIME FOR THE ISSUE TO BE RESOLVED. MY HUSBAND TOOK THE CAR TO NISSAN FAITHFULLY FOR OIL CHANGES AND ANYTHING ELSE THAT CAME UP. THEY NEVER ONCE MENTIONED A PROBLEM WITH THE TRANSMISSION.