NHTSA Complaint #11386418 — 2016 MERCEDES-BENZ SPRINTER 3500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11386418
Vehicle 2016 MERCEDES-BENZ SPRINTER 3500
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 13,200 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

DRIVING ON A DRY DAY, SMOOTH ROAD, WITH CRUISE CONTROL ON 65MPH AT 7:45PM. THIS VEHICLE IS CONVERTED WITH A THOR 24HL CAMPER ON THE CHASSIS. FIVE HOURS INTO THE DAYS DRIVE THE VEHICLE FLASHED ASR/ESP TRIANGLE - AND JERKED ABRUPTLY BUT INSTANTANEOUSLY BUT REMAINED ON CRUISE CONTROL. 2 SECONDS LATER: ABS LIGHT ON, ASR/BAS LIGHT ON, ESP LIGHT ON CRUISE CONTROL STOPPED FUNCTIONING (FYI - A VERY HEAVY ACCELERATOR PEDAL SPRING MAKES DRIVING DIFFICULT, FOR HOURS ON END, WITHOUT CRUISE WORKING - ESPECIALLY FOR THE OLDER DRIVERS LIKELY TO BE DRIVING THIS RIG.) PULLED OFF THE SIDE OF THE ROAD, SET FLASHERS, AND TURNED OFF ENGINE FOR ONE MIN HOPING TO RESET THE FAULT. TURNED BACK ON - NO CHANGE OFF THEN BACK ON AND THE YELLOW CHECK ENGINE CAME ON STEADY ALONG WITH THREE PREVIOUS AUCTION LIGHTS (ABOVE) VEHICLE HAD EXPERIENCED (WITH THE PREVIOUS OWNER) A PREVIOUS 'WHEEL SPEED SENSOR FAILURE' AND IT WAS REPAIRED. . 'WHEEL SPEED SENSOR FAILURE' APPEAR AT EPIDEMIC LEVELS ON THE TWO RV FACEBOOK GROUPS ASSOCIATED WITH THIS VEHICLE. THE 5TH KEY TURN AFTER INITIAL FAULT AND FAILURE OF CRUISE CONTROL THE THREE LIGHTS WENT OUT BUT THE CHECK ENGINE LIGHT REMAINED ON. ON APPROXIMATELY THE TENTH KEY TURN THE CHECK ENGINE LIGHT WENT OUT. VEHICLE RETURNED FOR SERVICE AT MERCEDES DEALERSHIP 'UNDER WARRANTY'. MY ISSUE LAYS IN THE POTENTIAL FOR THE VEHICLE TO ENTER INTO THE LIMP MODE IF ANOTHER CENSOR SHOWS A FAULT AND I'M ON THE ALASKA HIGHWAY 200 MILES FROM THE NEAREST POSSIBLE SERVICE. DEALER REFUSES TO SHARE TECH DATA CONCERNING RESET OF FAULT CONDITION OR A MERCEDES FIX FOR THIS NOW WELL KNOWN AND DOCUMENTED VEHICLE SHORTCOMING. THIS ISSUE CAN AND WILL GET PEOPLE KILLED AS THEY 'LIMP' DOWN THE HIGHWAY TO GET SERVICED OR ARE FORCED TO PULL OVER IN HEAVY TRAFFIC TO CHECK OUT WHAT MERCEDES SHOULD BE WARNING IS ALL ABOUT PROACTIVELY.

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